When and on what terms you can return the shipment?
At Arttoes Shopee, we are committed to make your purchase experience as seamless and delightful as possible. Arttoes Shopee allows return of products for within 36hours of delivery in all the following cases:
- Product is defective, used, altered or seal of package is broken.
- Physical damage to the product (material).
- The packet was empty / some item or accessory was missing.
- Significantly different from the specifications given by the vendor (wrong size, colour or material related issues)
Please ensure that the product is in unused and in original condition, with the seal unbroken and includes everything from the package e.g. price tags, labels, original packing, invoice and other items
How can I return an item purchased from Arttoes Shopee?
You can conveniently place your return request if you’ve received an item in a ‘Damaged’, ‘Defective’ or ‘Not as Described’ state. To return a product, you can email us at support@arttoes.com or call at our helpline number – +91 820-825-8408
- Order ID
- Reason for returning the item
- Images clearly showing a damage / missing product in the order
Post receiving your request, Arttoes Shopee’s Customer Support will confirm the return request and will inform you about the pickup process. It is advised that the return packets should be adequately packaged. The final decision of the request will lie with Arttoes Shopee and cannot be contested.
If you receive a damaged item from Arttoes:
We take great care in packaging our products so they are transport worthy. Nonetheless, if an item ordered by you on Arttoes Shopee was delivered in a damaged condition, please email us at support@arttoes.com within 24 hours of material receipt. We will contact the courier partner and initiate a transit damage claim. Once the material is received back, replacements will be sent out to you.
Can I cancel or change my order after it has been placed?
Orders can only be cancelled if the request is made within a 36 hours of the order being placed. Unfortunately, once an order is placed, it immediately goes to our warehouse for fulfilment and cannot be changed. Additionally, promotional and discount codes cannot be applied post-order, nor can their effects.
Timeline and mode of refund:
We will initiate your refund process after we receive the package. Refund will be credited to the same payment option(s) originally used to make payment while placing the order.
“Refund will be made through online mode in 7-10 working days.”